We haven't written any how to guides for Animal Jam problems. This could be because we haven't gotten enough requests for them from customers using our website. And that could be because Animal Jam does not have many customers - or at least not many that use GetHuman to find and fix customer service problems. Or maybe their customers find the issues they encounter easy to resolve themselves. Either way, let us know if you are having a problem with a Animal Jam product or service that we should write an instructional guide for. We're here to help customers!

-The Humans at GetHuman

While there is bad news that we haven't written any useful manuals on how to solve Animal Jam customer care issues, it is something that we often do for larger companies. A larger company example would be our Boost Mobile how to guides page. And also our Verizon guide page. From those examples, you should be able to get a sense of how we try to figure out which issues are ailing customers the most and then we get expert writers on the case to translate our knowledge of a solution into a guide for you to use for free. All of this is possible of course because millions of customers every month use this information and share it with each other. So thank you again for sharing! And sorry we don't have more free help to offer for your Animal Jam problem that you're facing.

After thousands of Animal Jam customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: Animal Jam: How do I get a refund?; my black long and rare pink headdress was hacked; I was hacked. I lost *** black Lon rare spiked collars and *** Light pink headdresses; my daughter brookie**** got hacked she lost her furry magenta black long wrist and wight beta tai...; I'm supposed to be unsuspended but I'm not; I GOT HACKED MY BLACK LONG AND MY BLUE HEADDRESS ARE GONE... So we put together this guide to try to help. It has 2 step(s) to it. It takes an average of 86 minutes to get through these steps according to other users, including time spent working through each step and contacting Animal Jam. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.